GRR excludes expansion so you can see contraction and churn clearly. Healthy SaaS businesses track both GRR and NRR every close.
GRR
Gross Revenue Retention — retention of starting ARR before expansion credit.
Gross Revenue Retention — retention of starting ARR before expansion credit.
GRR excludes expansion so you can see contraction and churn clearly. Healthy SaaS businesses track both GRR and NRR every close.